Delivery

United Kingdom orders:
Standard (5-7 working days): £4.99 / Free on orders over £30

Northern Ireland (5-7 working days): £9.95
Isle of Wight (5-7 working days): £9.95
Express UK Delivery: £5.99 (2-4 working days)
International orders:
FedEx International (5-10 working days)
Shipping cost vary based on your location and will be automatically calculated at checkout

*Please note: Import/customs fees for international orders are not prepaid and may be charged upon delivery*

 

Returns / Exchanges

Our return policy lasts 14 days. If 14 days have gone since the delivery of your items unfortunately we can’t offer you a refund or exchange. If more than 14 days have gone by since the delivery of your orders unfortunately you are not eligible for returns. We do not cover the cost of your return/exchange.

Additionally, we must be notified of any damages to your prints within 24hrs of delivery. When returning your order it must be unused and in the same, sellable condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).
Item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.

‘Create Your Own’ Returns
Each personalised print within our ‘Create Your Own’ section is created and made bespoke to order with your own personal photos/artwork/images and therefore we cannot be liable should you upload a blurry/pixelated file as our printers are only as good as the image provided. Due to this, personalised orders are not eligible for a refund or exchange. Only personalised orders damaged in transit are liable for a replacement of which we must be notified within 24hrs of delivery.

Please contact hello@jjprints.co.uk for information on how to return your order.