Delivery
Standard Delivery:
Free on all orders (4-6 working days)
Express Delivery:
£5.99 (2-4 working days)
Next Day Delivery:
£9.99 (Next working day if ordered before 11am) 
Express UK Delivery: £5.99 (2-4 working days)

International Delivery:
£POA (approximately 6-12 working days).
To make an enquiry about international delivery please email us at hello@jjprints.co.uk
*ALL CUSTOMS FEES AND IMPORT DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND ARE NOT PRE-PAID*

Returns / Exchanges

Our return policy lasts 14 days. If 14 days have gone since the delivery of your items unfortunately we can’t offer you a refund or exchange. If more than 14 days have gone by since the delivery of your orders unfortunately you are not eligible for returns.

Additionally, we must be notified of any damages to your prints within 24hrs of delivery. When returning your order it must be unused and in the same, sellable condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).
Item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.

‘Create Your Own’ Returns

Each purchase is designed and made bespoke to order with your personal photos/artwork and therefore we cannot be responsible should you upload a blurry/pixelated file, our printers are only as good as the provided. Due to this, personalised orders are not eligible for a refund and we can only offer a replacement print should it get damaged in transit to you.

Please contact hello@jjprints.co.uk for information on how to return your order.